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Privacy Policy

Caloris Engineering, LLC and its related company Seitz Stainless, LLC (collectively, “Caloris”) is committed to the privacy of your information. This Privacy Policy is meant to help you understand the information we collect, why we collect it, and how you can manage it. This Policy applies to our website at caloris.com and seitzstainless.com (the “Sites”) and any related products, services, or communications (the “Services”). By using our Sites or Services, or by purchasing any products, you are acknowledging that you have read, understood, and accept this Privacy Policy.

In this Privacy Policy, any use of the words “you,” “yours,” or similar expressions refers to users of Sites and our Services, as well as any other individuals whose information we collect and process. References to “we,” “us,” “our” or similar expressions refer to Caloris.

This Policy does not extend to anyone whose personal information is not under our control or management, including data that is collected by other websites that you may visit before or after our Sites, and which are not governed by this Privacy Policy. We are not responsible for the data protection or privacy policies of any other websites, and accept no responsibility or liability for those policies. Please carefully check the policies of other websites and services you use before you visit or submit personal information.

1. Information We Collect

1.1 Information We Collect and Receive. In order for you to use our Sites and Services, we need to collect and process certain types of information. Depending on your use of our Sites and Services, this may include:

  • Information you provide to us by completing forms on our Sites. For example, your name, contact information, company affiliation, title, mailing address, phone number, e-mail address, or any other information you may provide in any request, form, or communication from the Sites or related to the Services. Caloris may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
  • Information about the ways people visit and interact with our Sites, such as traffic analytics, geolocation information, and other statistics; and
  • Information about your activity through our Services, including your device information, including third-party plugins and apps used in the development of our Sites (such as your IP address, the type of device or browser you use, and your actions on the Sites).

We will only use or disclose personal information to provide you with information, products, or services you have requested, or for other purposes set out in this Policy. Personal information does not include aggregate information from which individual identities have been removed. The above information is accurate for all personal information collected in the past 12 months.

1.2 Information from Children.  Caloris does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Sites or Services, including by subscribing to receive information from Caloris. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.

1.2 Cookies and Tracers.  Our Sites use cookies, which are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the systems to recognize your browser and capture and remember certain information. For instance, cookies may be used to track purchases or subscriptions. Our Sites do not respond to Do-Not-Track signals. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. For more information, please review our cookie policy available at https://caloris.com/cookie-policy.

2. How We Use Information

Caloris may use the personal information we collect for the following purposes:

  • To deliver our products and Services;
  • To provide customer service and support services;
  • To keep your information secure, and to be able to verify your identity and contact information;
  • To alert you about product updates, updated information and other news and services from Caloris;
  • To ensure our Sites and Services are relevant to you and your interests;
  • To help us create and publish content relevant to you; and
  • To contact you in response to sign up forms or requests such as our Contact Us or request for information forms.

3. How Information May Be Shared

Caloris will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. However, we may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our Sites, products, and Services. For example, we may partner with other companies to process your payments or store your data to support delivery of our products or Services. Whenever we share data with third-party services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do.

We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect Caloris’s legal rights and property, and to comply with the law or law enforcement. Otherwise, your personal information is never shared with any individual or other organization.

4. Protection of your Personal Information

We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. Caloris has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that Caloris collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.

Remember, the safety and security of your information also depends on you. No method of transmission over the internet or electronic storage is completely secure, so Caloris cannot guarantee its absolute security.

5. Data Transfers

Because Caloris is a US-based company, your information may be collected and processed in the United States. Additionally, as part of the products and services offered to you through our Sites, the information which we collect about you may be transferred to, and stored in, one or more countries other than where you currently reside. For example, this may occur if any of our servers or third-party service providers are located in a country other than yours. These countries may have different data protection laws that are similar to your current residence. However, if we transfer your information in this way, we will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Privacy Policy.

6. Email Notifications

We try to keep email communications to a minimum, and give you the ability to opt in to any marketing communications we send. For example, we may send you email relating to the Services or products we offer. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time.  You can always opt out of receiving email information or mobile device notifications from Caloris, other than communications informing you of the completion of a purchase, by sending us an email at info@caloris.com stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions. This opt out does not apply to information provided to Caloris as a result of a purchase of the Services or products, product service experience, or other transactions.

7. Retention

We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and any relevant legal or operational retention needs. For example, we may retain your data for as long as you maintain an account on our Sites so that we may process and deliver your orders. We may also be legally required to hold some types of information to fulfill our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.

8. Control of your Information

Users or Site visitors residing in certain states and countries, such as California or the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the ability to access, correct, and/or request deletion of your personal information. While these rights are not globally applicable, we do not discriminate against anyone for exercising their rights.

You may also send us an email at info@caloris.com to request access to, correct, or delete any personal information that we hold about you. To protect your privacy and security, Caloris may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.

9. Questions, Comments, or Complaints

If you have questions or comments about this Privacy Policy, or if you are not completely satisfied with this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to us at info@caloris.com. You may also write us at Caloris Engineering, LLC, 8649 Commerce Drive, Easton, MD 21601 or call us at 410-822-6900. We will reply as quickly as possible and inform you of the steps, if any, that have been or will be taken in order to address your concern or implement the suggestion.

10. Updates and Changes to this Privacy Policy

This Privacy Policy is effective from October 1, 2019. We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Sites or by sending you an email. Any updates to this Policy will not apply retroactively. If you keep using our Sites or Services after a change, that means you accept this Policy.

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